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Meet Your Council and tell us what you think

Meet Your Council and tell us what you think

07 March 2016
Shute End

Your feedback on how Wokingham Borough Council delivers residents’ services is really important as it helps us improve what we do.

 

With this in mind, we are holding another Meet Your Council event on Saturday 12 March, from 10am to 2pm in Wokingham Market Place (Gazebo opposite HSBC), inviting you to tell us about your experiences when you contact us and if you are happy with the service you receive.

 

It will also give you the chance to see the improvements we have made following your comments at similar events last year, as well as give us your thoughts on these changes.

 

In addition to more than 40 new self-serve online services, we have redesigned the borough council website to make it easier for people to navigate and find things. It now also works on mobile phones.

 

People can now track some of their service requests online, and we have introduced accounts for residents.

 

There are now improved forms for reporting missed waste collections and ordering black recycling boxes.

 

And we have also increased the number of queries dealt with at first point of contact, to save people from repeating information.

 

All of the new services are available 24/7 making it easier for people to do things they need to at the times they want.

 

"We held a successful series of Meet Your Council events last year in Earley, Woodley and Wokingham," said Cllr Pauline Jorgensen, executive member for resident services.

 

"These gave people the chance to meet officers face-to-face, ask questions and talk to us about issues of concern to them.

 

"We collected lots of information, ideas, and questions, which we followed up afterwards.

 

"Because they were so useful for us and residents, we’ve decided to repeat these events this year and the first one will be at Wokingham Market Place.


"Everyone is welcome so if you’re passing, or in the area, please do pop along. We look forward to meeting you."

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