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Make your views heard through Adult Social Care survey

Make your views heard through Adult Social Care survey

31 January 2022
[ Zoom ]
A care worker looking after a man

Wokingham Borough Council is encouraging residents to take part in a national survey on the Adult Social Care services they receive.


Letters with questionnaires will be sent out to around 1,400 people this week and these must be returned to the council by 18 March.

 

The 2021-22 Adult Social Care Survey is co-ordinated by NHS Digital and asks residents to give honest feedback about their experiences.

 

Those contacted will already be using care and support services paid for or arranged by the council. This means they may live in a care home, attend a day centre, have a care worker, use meals services or have an allocated worker within the Community Mental Health Team.

 

The questions allow residents to evaluate their quality of life, overall health and how easy they find it to access help and information.

 

Responses will remain confidential and are used by researchers and organisations, such as the Department of Health and Social Care, to help improve services.


Your views matter

 

Cllr Charles Margetts, executive member for health, wellbeing and adult services, said: “It is really important to us that as many eligible residents as possible complete this survey, because their views matter.

 

“The answers they give will play an important role in helping us to shape the services they use and make improvements. The biggest portion of the council's budget is spent on adult social care and wellbeing, and we are committed to providing quality care and support to those who need us.

 

“Given the additional challenges presented due to Covid-19, it is important for us to understand how our wider services are performing and listen to what our residents have to say, as we ensure they are treated with dignity and respect.”


Help and support is available

 

If you receive a survey and are unable to complete it on your own, you can ask a friend or relative to help. Additionally, you can request the survey in a different language, larger print or in an easy-read format. It is also possible to complete by telephone, or in person.

 

Surveys should be returned to the council using the pre-paid envelopes provided and replacement copies can be sent if the original letter is misplaced. The council will send out reminder letters to anyone who has not responded in the coming weeks.

 

The council will only contact you regarding the answers you give if there is a risk to your health or safety, or if you are experiencing a serious problem with your care.

 

For help and support with the survey, contact customerservice@wokingham.gov.uk or call (0118) 974 6000 and select option 5 for children and adult social care and then option 2 for adults.


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