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Making it easier for you to contact us

Making it easier for you to contact us

25 July 2019
WBC Customer Journey11-WEB.jpg

We have improved our online tools so you can update, report, or request services at a time that suits you.

Most of our online report forms now keep you updated on your query via email or text. Our highways forms include a map to help you pinpoint the location you’re reporting. If we already know about an issue, you can be tagged onto any update to avoid duplicate reporting.

Our online reports go straight to the contractor or team that can help, so your request is dealt with at first point of contact by people with the right skills and knowledge.

Thank you if you recently signed up or renewed your garden waste collections online.  This is quick, convenient and at your disposal 24/7 – remember to quote your invoice or reference number. We encourage direct debits because they’re easier for you and us. Direct debits can be used for any regular invoice you receive including Council Tax, rent, adult social care charges and school transport.

We also have webchat so if you cannot find what you’re looking for on our website click on ‘Live Help’ and we’ll advise you further.

Using our online services also helps keep the phone lines free for those unable to use technology or need assistance. But if you do call, listen carefully to the options before selecting.

By restructuring our resources and introducing intelligent technology, you now have the tools and flexibility to self-serve at a time that suits you and also be put directly in contact with the right staff to help.


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