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Making it easier to resolve Council Tax and benefits enquiries

Making it easier to resolve Council Tax and benefits enquiries

26 August 2022
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Improved services make it easier to claim Council Tax and benefits

Over a period of time, Wokingham Borough Council has helped residents to make the most of self-service alternatives when they need help with issues such as benefits and Council Tax.

 

The council has been able to move the majority of advice services online, meaning visits to the offices at Shute End in Wokingham should no longer be necessary in most cases.

 

By making use of the online advice tools, residents can expect a more efficient and helpful service.

 

To further help those unable to resolve their benefits or Council Tax enquiry online, or by telephone, the council is now introducing an appointments system.


This will allow residents to arrange a time that suits them and be pre-advised of all the information and evidence they will need to provide to ensure any financial support can be paid quickly and accurately.  

 

From September, anyone who telephones the benefits and Council Tax team will have their needs assessed and be signposted to the best place for advice and support.

 

This may result in a face-to-face appointment, but the council will look to use digital self-service methods where it is better for the resident. They may also be referred to a more appropriate alternative.

 

Cllr Imogen Shepherd-DuBey, executive member for finance, said: “Although we are encouraging people towards self-service and online support, we would like to reassure residents that this will result in a more personalised and efficient experience when dealing with these important matters.

 

“Through our online services, residents should be able to resolve issues relating to Council Tax and benefits. The new appointments system will help residents to get the right advice and guidance as quickly as possible and, by ensuring residents can bring all the appropriate information, we can make sure we give them the right support as quickly and simply as possible.”

 

For benefits or Council Tax enquiries, call (0118) 974 6000.


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