Wokingham Borough Council’s executive member for health and wellbeing Cllr Julian McGhee-Sumner said: "We are profoundly sorry for the poor care provided in this case, and for the distress this caused our care client and her family. The care she received was below the standard we expect from our care providers and we apologise that we did not identify these problems.
"The period of concern was 2010 to 2013 and we have fully accepted the Local Government Ombudsman’s report and have already put changes in place to meet its recommendations.
"We are confident that through the implementation of our duties under the Care Act 2014, full review and development of our safeguarding and quality assurance within commissioned services, and our review of our internal processes that we have fully addressed the concerns of the Ombudsman."
For more information please download the full report (PDF document).
