Wokingham Borough Council has asked for an action plan to improve grass cutting services around the area from contractors Tivoli Group Ltd.
Whilst the grass cutting programme has been impacted by an exceptional year with unusual periods of rain and hot weather, as well as Covid-19 pandemic, the council has told Tivoli Group Ltd its performance must be improved.
The council has requested the company provides an action plan for improvement and will be regularly monitoring the service to ensure swift progress is being made to bring the borough’s grass cutting back to specification.
Cllr Parry Batth, executive member for environment and leisure, said: “The service that Tivoli Group Ltd has provided has been below the standards we and our residents would expect. We have been working with Tivoli to improve this, however this has been unsuccessful. The issue has been escalated and we have specified that they need to provide a fast and permanent solution to fulfil the obligations of the contract.”
Spencer Rock, Tivoli’s chief operating officer, said: “We are very proud of our partnership with Wokingham Borough Council and are committed to delivering a quality service which everyone can be proud of, however we acknowledge our grass cutting performance isn’t where we’d expect it to be at this stage.
“Unfortunately, this season has proven undeniably difficult so far. Firstly, we’ve seen an unprecedented grass growth rate - around 60% more aggressive than last year, and the flush experienced in late May/early June is the most extensive we’ve seen in 20 years. There is also a nationally recognised shortage of labour for many sectors including grounds maintenance, which has impacted the contract heavily.
“On behalf of Tivoli, I would like to apologise for the unsatisfactory performance and assure you that we are implementing all possible actions to rectify the situation as quickly as possible, while keeping the council informed of our progress at all times.”
You can find out more about the council’s grass cutting scheme and report any issues here.
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